• Refer a Friend Promotion! For each new customer you send us we will automatically credit your account with 20 points ($20 value)! Your new referral will also receive a 20 point bonus ($20!) to their own account, not a hard sell! They just have to spend at least $150 minimum on their first order, which will get them free shipping too!
• step 1: Go to your account page and generate a referral link by clicking the “Generate Referral Link” button near the middle of the page. A newly generated link will appear in the box below the button.
• step 2: Copy and paste your newly generated link and send it to as many of your friends as you want via email or chat. You do not need a new link for each friend although you are welcome to generate multiple referral links if you wish.
• step 3: If one of your links generates a new customer and that customer has ordered and paid and their order is shipped, you will receive the credit automatically! Note that the referral must be a new customer who has never ordered before.

• We’re one of 150+ dispensaries in Vancouver (over 250 in Canada) that are not operating under the federally-approved medical marijuana system. To qualify under the federal system, you’ll need to get a doctor’s approval and Health Canada’s permission to purchase from one of the 26 licensed producers. City Hall and VPD have allowed dispensaries to proliferate so people can safely access medicine, so long as there are no sales to minors or any organized crime affiliations.
• There are 30+ mail order medical marijuana dispensary sites in British Columbia. Vancouver’s domestic mailing system has been shipping medical marijuana since the 90’s with no record of charges for a customer receiving medicinal Marijuana in the mail.
• That being said, there is still a risk on both ends as we are not working with any federal approval.

• For every $20 dollars that you spend (excluding shipping and discounts), you will earn 1 point (except items from the bulk section: No points are awarded for bulk section purchases. You can not use your points in the bulk section.)
• For each individual product purchased and then reviewed, you will receive 1 point. The point will be received once your review has been published.
• For every 1 point you accumulate, you will receive a $1 discount that can be used towards future orders.
• Points can be redeemed for anything in our online store, without any restrictions on items, dates or times. You can even use your points for on-sale items!

Here’s a step-by-step process for placing your order online with greenz.store

1. Locate the products you are interested in ordering by going to Shop.
2. Click on the desired product(s), choose your quantity then click “Add to Cart”.
3. Every time you add a product to your shopping cart, you will be redirected to Cart. If you’d like to continue shopping, start again with step #1.
4. When all your items are in your shopping cart and are in the MY CART, simply click on the Proceed to Checkout and you will be redirected to the Checkout page.
5. In the Checkout page, you will need to login with your email address and password. If this is your first time registering with us, you will need to provide your email and choose a password and an account will be set up for you.
6. Now that you’re logged in, you will need to confirm your shipping information (name, address, email, contact number, order notes).
7. If you have previously ordered with greenz.store or have already emailed your photo ID, you can skip this step. If you’re a first-time member, please make sure to upload your ID during the checkout process.
8. Once you’ve filled in all the required fields, you’ll need to accept the Terms and Conditions (located on the bottom of the page) then click “Place Order”.
9. On the Checkout Confirmation page, you will see your order number and instructions on sending an Interac E-transfer. Orders only ship after E-transfer has been received.
10. If we receive your order and Interac E-transfer by our 9:30am PST cutoff time on a business day, your order will ship that business day. If we receive your order or payment after 9:30am PST, your money transfer will be collected within the next 12 hours and your order will ship the next business day. All shipping is completed via Xpresspost or Priority. If the Priority shipping method is selected, your order will be sent in a pre-purchased 8×5.5×2″ mailer. In the event that your order does not fit in the parcel, we will be in contact with you regarding further shipping fees. Once your order has been received by the postal facility, you will be provided a tracking number to monitor your order.

Congrats, you have now placed your order!

• All questions and inquiries can be forwarded to info@greenz.store or use the bottom right chat button for live chat or to open a support ticket.
• We are available Monday through Sunday from 6am PST to 6pm PST.

• Click on Members Link [greenz.store – Members link].
• Simply complete all forms
• Email a copy of one valid government-issued photo ID. Also email or upload any supporting medical documents (if applicable) to register: info@greenz.store
• Accounts will be activated upon approval within 1 business day where a welcome email will outline the details of your account.
• We are accepting all new member applications with a valid ID or drivers licences.

• Please be polite and respectful to support and management. Failure to remain reasonable and polite will result in an immediate account ban and loss of points without warning and without second chance. We do not tolerate threats, swearing or rudeness.

• To our brave Canadian Veterans, we thank you for your courage, service and sacrifice by providing a 5% discount off your invoice.
• Please email your National Identification Veterans Card, Certificate of Service or similar proof to info@greenz.store. Once approved, we will set you up with your own personal coupon code that can be applied to all future orders.

• If we receive your order and Interac E-transfer by our 9:30am PST cutoff time on a business day, your order will ship that business day. If we receive your order or payment after 9:30am PST, your money transfer will be collected late at night and your order will ship the next business day.
• Please note that it can take up to 40 minutes for us to receive your E-transfer.
• Please be made aware that Canada Post does not operate over the weekend or on holidays. If an order is placed after 9:30 AM on Friday, your order will not ship until Monday. If an order is placed on a holiday, your order will ship the next day.

• All members are required to provide proof of age (19+). All identification must be government-issued with a photo.
• All records are stored securely on our servers and are purged every quarter.

• If you would like to add or edit your order, you’ll need to enter a new order and we will cancel your original order.
• If you would like your order canceled and it has not shipped out yet, please email info@greenz.store.
• All order edits/cancels will be based on timing of shipment distribution.

• We are available Monday through Sunday from 9:30am PST to 5pm PST.

• Payment is made using Interac E-transfer. If you use online banking with a Canadian bank or credit union, then sending a transfer takes just a couple of minutes.
• Instructions will be provided with your online invoice for the E-Transfer
• The full name on the e-transfer must match the billing account info
• Once the eTransfer has been received and approved a confirmation will be sent with Canada Post XpressPost Tracking Number.
• If we receive your payment by 9:30 am PST (12pm EST) on a business day, your order ships that business day, or else it ships the next business day. Note we only collect E-payments twice a day and your payment may not be processed or collected till late at night.
• If you are new to Interac E-transfers, please visit http://www.interac.ca/en/interac-e-transfer-consumer.html
• Please send the exact correct amount in order to expedite the processing of your order, please do not round up or round down.
• Please be careful not to double pay or overpay. Any double or over payments which require a refund will be refunded with a 10% refund fee to cover our own processing fees.

• Orders are shipped via Canada Post XpressPost. A tracking number will be emailed with your confirmation once your order is shipped. You will receive your order in 1-3 business days. Please allow an extra couple of business days if you live in a remote area.
• We charger a flat rate of $22 CAD for orders up to $150 CAD.
• For orders over $150 CAD, shipping is free.
• Your delivery is guaranteed except:
  -if you contact Canada Post directly regarding your package. NEVER CONTACT CANADA POST DIRECTLY.
  -for melt-able edibles.
  -for residents of Nunavut or Northern Quebec (see below)
  -if you provide an inaccurate/incomplete address. (If you have provided an inaccurate address, there’s a chance your package can be recovered for an additional Canada post $50 reshipping fee.)
  -if you request sign-on-delivery to be waived for packages over $300 (all packages valued at over $300 must have sign on delivery.)
  -if you request to your package to be left in a mail box, at a door or anywhere unattended by Canada post.
• We will not reimburse for melted products including melted chocolate bars or gummies in the summer.

• Yes, all applicable taxes are added to product prices.

• Once you’ve sent your E-transfer, it could take up to 1 hour for us to receive notification of your payment. We collect and process e-transfers twice a day. Your E-transfer will be pending until we process the E-transfer.
• If we receive your E-transfer by 9:30 am PST Monday to Friday, your order will ship the same business day or else it’ll ship the following business day (and your e-transfer will be collected and processed late at night or 9:30am before it ships.) Once your order has shipped, tracking info will be sent by email.

• If you use online banking with a Canadian bank/credit union, then sending an Interac E-transfer takes just a couple of minutes.
• Google is a great tool and if you search “your bank name” + Interac E-transfer in Google.ca, you should easily find instructions on how to send a transfer with your financial institution.
• For information on sending an E-transfer, please contact your bank or http://www.interac.ca/en/interac-e-transfer-consumer.html

• Once you’ve placed your order, the next step in the process will be to submit an Interac E-transfer. Your order will be kept On Hold till we receive your E-transfer.
• If we do not receive your payment within 2 days, your order will be canceled.

• There’s no minimum order that’s required in order to complete your order. Orders between $0 and $150 are charged a $22 flat rate for Xpresspost or $34 flat rate for Priority Regional shipping or $42 flat rate for Priority National shipping. Orders over $150(after all discounts applied) receive FREE shipping for Xpresspost or a $22 discount on any Priority shipping.

• All orders are generically & discretely packaged and vacuum-sealed to protect and maintain our customer’s privacy. Our shipping is through XpressPost mailers or nondescript boxes with no indication of contents.

• NEVER CONTACT CANADA POST DIRECTLY. (Doing so will void the delivery guarantee.)
• If your order does not arrive within 2 business days after the expected arrival date, please email info@greenz.store with your order number and we assist with tracing the order with Canada Post.
• If a trace is filed, Canada Post will conduct an investigation (which can take 5 business days to complete). If they can locate the package, they will ship it to you and you’ll get it a few days later. If it’s deemed “unrecoverable”, we will send you a 1x replacement package, free of charge.
• We do not offer postage refunds for late order arrivals due to any Canada Post shipping issues.
• We will not reimburse for melted products including melted chocolate bars or gummies in the summer.

There are 2 likely scenarios:

1) the postal worker put it in the wrong mailbox, or
2) what often happens is that a postal worker will scan in all the packages saying they were “successfully delivered” then spend that day and/or the next day delivering it.If you do not get your package 2 days after the expected delivery date, let us know and we will file a trace with the post office. Canada Post will file an investigation which can take 21 business days to complete. If they can locate the package, they will ship it to you and you’ll get it a few days later. If it’s deemed “unrecoverable”, we will send you a 1x replacement free of charge. NEVER CONTACT CANADA POST DIRECTLY. (Doing so will void the delivery guarantee.)

From Canada Post
The investigation involves contacting the addressee to confirm delivery, or to better understand how they receive their mail and, as applicable, if they checked:

• with the front desk, security or mail room at the receiving address to see if someone else accepted the item on their behalf;
• their Community Mail Box for the item or parcel compartment key;
• around their property to see if the item was left in a safe location or in a mailbox attached to their home.

In rare cases, a delivery scan is entered into our system before the item is delivered. If you become aware that the addressee has received the item before we contact you, simply reply to this e-mail indicating the item has been received

• All orders $500+ will be sent with a Signature Required.
• All other orders wanting the option without, please leave a note with your order saying “No Signature Required, please.” (Your delivery guarantee will be void)

If you’re tracking your package on the Canada Post website and it looks like it’s headed to the wrong city, it’s most likely due to human error at Canada Post. Human errors happen on occasion as the postal employee has to manually enter each postal code in the system and if they are off by a digit/letter, it can cause a routing error and subsequent delay of 1-2 days.

• If you’re tracking your package on Canada Post’s website and it has not updated in sometime, it’s most likely due to your package missing a scan, which is fairly common.
• More often than not, members get their packages on time or a day later. If you do not receive it 2 days after your expected date, let us know so we can file a trace with the post office.
• If a trace is filed, Canada Post will conduct an investigation (which can take 5 business days to complete). If they can locate the package, they will ship it to you and you’ll get it a few days later. If it’s deemed “unrecoverable”, we will send you a 1x replacement package, free of charge.

• We will email your tracking number before its been scanned in at the post office. Until it has been scanned in, your tracking number will not be trackable on the Canada Post website.
• Please wait till the end of day and your tracking number should appear correctly. If it does not, please email info@greenz.store and we will look into it.

Due to the high rate of postal thefts when shipping to North West Territories, Northern Quebec and Nunavut., we cannot offer any delivery guarantees if you live in these areas then you will be ordering at your own risk. This means you will not receive a replacement package or refund if your package is lost or stolen.